[ZOHO-TECH004] - How to Search Knowledge Articles in Zoho Support Portal
Task: Introduction to shipment creation method:
Brief Description
The Digihaul Zoho Knowledge Base serves as a valuable resource for DigiHaulers, administrators, and anyone seeking information about DigiHaul's applications. It's designed to empower users with the knowledge and resources needed to effectively use and troubleshoot DigiHaul Platforms
Instructions:
Step 1: Access the Zoho Knowledge Base
Open google chrome or preferred browser and navigate to the Zoho Knowledge Base site - https://support.digihaul.com/portal/en/home This is our personal DigiHaul knowledge base created and curated by our Technology Team!
Step 2: Login to your Zoho Account
If you have a Zoho account, log in.
Step 3: Navigate to the Search Bar
Once logged in, locate the search bar on the Zoho Knowledge Base. This is usually at the top of the page.
Step 3: Initiate the search
In the search bar, type in your query or the keywords related to the information you're looking for. Be specific to get more accurate results.
Step 4: Review Search Results
After entering your query, press Enter or click on the search icon. Zoho Knowledge Base will generate a list of articles and resources related to your search.
Step 5: Optional - Category filters
You can use category filters to refine the search down to a type of document you are searching for within a category.
Outcome:
With this document you should be able to search Zoho Knowledge base easily and refine your search down to type of support document and category of document.
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